University of South CarolinaUniversity of South Carolina
Operations and Maintenance

South Carolina's Flagship University
743 Greene St.
Columbia, SC 29208
Business hours: 8:00 - 4:30

Call Center

Priority System for Work Requests | Billable Services

The Facilities Call Center is the first point of contact for all of your facilities needs. University customers can reach the Call Center by telephone, e-mail, fax, or by dropping in. You may also report your problem online here or by clicking on the "NEED HELP?" links on the left of each page.

The Center is staffed by a team who can best direct your request to the appropriate crew, or crews, and relay the urgency of the request. Because of the large number of requests received each day, the Call Center uses a standardized priority system. When placing a request, please have the building number and name, as much information as is available to you regarding the request, your contact information (name, telephone number, department, e-mail address), and if this could be a chargeable activity, the specific funding account to be charged.

While the Call Center is staffed during normal business hours (M-F, 8:00 am until 5:00 pm), after hour and weekend calls are forwarded to one of our Energy Plants to handle your telephone requests. But even so, our telephone number does not change. If your request involves a dormitory, please call 777-FIXX (3499), or go to housing office web site and electronically submit your request.

Top | Priority System for Work Requests | Billable Services

Priority System for Work Requests

In order to process the numerous work requests received each day, priority codes are assigned to each request and placed in a queue according to the urgency of all requests across campus at any given time. Requests for services are directly fielded to the appropriate shop.

Priority 1
Emergency Immediate response.Emergencies vary by building or requester and emergency response consists of activities that protect human or animal life; and stop or significantly reduce immediate damage to facilities.
Priority 2
Handled within 8 hour shift (i.e., clogged drain, glass windows boarded, door or window cannot be secured or unlocked, urgent re-key of student housing, large broken branch, irrigation sprinklers).
Priority 3
Scheduled within 48 hours for work to be completed within 10 days. Priority work is work that is not urgent or an emergency and therefore can be scheduled, or planned work.
Priority 5
Scheduled within 1 week for work to be completed within 30 days. Routine work is work that is not urgent or an emergency and therefore can be scheduled work but does not have any priority to the work. It is handled on a first come first served basis.

Top | Priority System for Work Requests | Billable Services

Billable Services

Any activity outside the scope of routine maintenance becomes a "billable" service and is charged directly to the requesting department. In general, you will not be charged for routine maintenance, repair or replacement of parts of your building structure, systems, components and/or infrastructure. This type of work is performed by Facilities on a schedule that is determined by priority of need taking into account impact on University's mission, life cycle of the system or component, availability of staff and funding allocations.

You will be charged for a discretionary request for service that involves a non-maintenance type request, all building alterations/improvements that are outside of the University's projects and the installation and maintenance of all departmental owned equipment.

If a piece of equipment is not part of a building system for which Facilities Management has full operating control of, whether it was installed at the time of construction or added later, it is the responsibility of the department that controls the equipment to fund its repair, maintenance, and/or replacement.

Examples of billable services:

  • Hanging of items in office (i.e., white boards, pictures, bulletin boards, etc.) including Haz Mat survey as required
  • Wall repairs and painting due to the relocation of items on the wall
  • Re-keying of locks, new and replacement keys
  • New signage or signage changes
  • All moving and set-up activities including installing temporary power, or including the disposal of equipment or furniture
  • All set-up activities for special events including: table & chair set-up, hanging of banners, electrical support, turning off irrigation, extra need for clean up during or after event, potted plants, staging
  • New window treatments (shades, blinds, etc.)
  • Maintenance or installation of departmental owned equipment including desk lamps
  • Paint requests
  • New or redesigned HVAC equipment, vacuum equipment, compressed air/gas equipment that is not part of the building's primary system (Including fume hoods)
  • All building alterations or improvements
  • Carpet replacement other than for safety reasons
  • Furniture fabrication, care and repair
  • Replacement of stained ceiling tile
  • Addition and/or relocation of plumbing, electrical service
  • Equipment, and repair of equipment, used for program specific work (autoclave, freezers, heaters, kilns, microwaves, refrigeration units, sterilizers, ice machines, clean rooms, etc.)
  • Estimate work to determine costs prior to work commencement
  • Overhead crane repair, chain hoist repair, etc.
  • Afterhours securing of exterior building doors

Top | Priority System for Work Requests | Billable Services

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View the published version of the page. This view is available when in "PREVIEW" and "EDIT" modes.

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The "EDIT" mode is disabled when a changed page is submitted for approval (Request Approval); awaiting deployment (Deploy); after approval (Approve); or if checked out (Edit) for making changes by someone else.

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To follow links (eg. for testing them) FROM THE PAGE –OPEN THEM IN ANOTHER WINDOW (TAB) (to do that hold the <Ctrl> key when clicking on the link).

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